FAQ
Questions, answered plainly
What Zaps does, what it does not, and what is switched off until you turn it on.
Getting started
Who is Zaps for?
Companies whose salespeople work in the field: reps who visit customers, and the managers who need to see what happened. It was first built for a field-sales team in Riyadh.
How do people get an account?
There is no self sign-up. An administrator invites each person from the admin console with a role. The invitation link works once, for 72 hours.
What is a workspace?
Your company's own space in Zaps, at its own address, with its name, logo and colour. Data in one workspace is never visible from another.
Can we bring our existing customers in?
Companies can be added one by one or imported from prospecting searches, and duplicates are caught: Zaps tells you whose the company already is. To move a larger set of existing records, talk to us.
Do we have to use every part of Zaps?
No. Modules such as commerce, inbox, prospecting or attendance are switched on or off per company. A module that is off disappears for everyone.
Is there help inside the product?
Yes. Press ⌘K or Ctrl-K and ask Zaps how to do something. It answers in your language and can walk you through the screen step by step.
Field & privacy
How does Zaps know a rep was at the customer?
An on-site meeting has a pinned location and a radius of 50, 100 or 150 m. The check-in sends the phone's position once and records the distance. Outside the radius, it needs a reason and someone else's decision.
Is my location tracked all day?
No. Working-hours tracking is off by default. When your company switches it on, it still needs your own consent, and it records only during working hours on working days. You can withdraw at any time.
Can my manager agree to tracking for me?
No. Only you can answer. No administrator, manager or setting can consent on your behalf.
Who can see my journey?
You, and people whose attendance reach includes you, such as your supervisor. Anyone else gets "not found".
How long are positions kept?
Track points are deleted after 90 days by default. Your company can choose up to 365 days.
Email & AI
Can my manager read my email?
No. Nobody has a permission to read someone else's mailbox, administrators included. Colleagues see a thread only when it is linked to a record they can see, and then only the participants, times and, by default, the subject. The body only when you share that thread.
Which mailboxes work?
Gmail, Outlook and Microsoft 365, and other mailboxes over IMAP/SMTP with an app password, including Yahoo, iCloud, Zoho, Fastmail and Exchange.
Does the AI send emails for me?
No. It summarises, drafts and suggests next steps. Nothing is sent or created until you press Send or accept a suggestion.
Which AI does Zaps use?
Your company chooses. Zaps can use Google Gemini, Anthropic Claude, OpenAI and Groq for summaries and answers, and Groq, Gemini, OpenAI or ElevenLabs for transcription, each with your company's key. Without a key, the AI features say they are not set up.
What happens to my mail if I disconnect?
Disconnecting removes your mail from Zaps. With Google, the grant is also revoked unless your calendar uses the same sign-in.
Invoicing & ZATCA
Does Zaps support ZATCA e-invoicing?
Yes, phase 2. Zaps can sign, clear standard invoices and report simplified ones once your company has onboarded with FATOORA. The flow was tested against ZATCA's sandbox.
We use Odoo. Who reports to ZATCA?
Exactly one system, your choice. Either Zaps reports and Odoo keeps the books, or Odoo issues and reports and Zaps shows Odoo's QR code. Zaps refuses a setup that would report the same invoice twice.
Which Odoo versions work?
Odoo 16, 17 and 18, self-hosted or Odoo Online, through Odoo's documented external API with an API key.
Does Zaps change or delete things in Odoo?
Zaps never deletes anything in Odoo. It rewrites a quotation only while it is a draft or sent there, and an invoice only while it is a draft.
Is commerce on from day one?
Only if you want it. Quotations, orders, invoices and credit notes are a module your administrator switches on.
Languages & platforms
Is Zaps fully in Arabic?
Yes. Arabic and English are equals: every screen in both, right-to-left and left-to-right. Each person picks their language.
Can the AI write in Arabic?
Yes. Draft minutes can be written in English or Arabic, Ask Zaps answers in the account's language, and email drafts follow the language of the thread.
Is there a mobile app?
Yes, for Android and iOS. It is coming soon to the app stores. Until then, the web portal works in your phone's browser and can be installed on the home screen.
Do I need to install anything on a computer?
No. The web portal runs in any modern browser and can be installed as an app. The admin console is on the web too.
Which time zone does Zaps use?
Your organisation's, not the device's, so a day means the same thing to everyone on the team.
See your team's day, the way it happened.
A 30-minute walkthrough on your own process: visits, journeys, quotations and the inbox, in Arabic or English.
14 days free · No card needed · Launch prices from 39 SAR