Zaps vs Salesforce
Zaps vs Salesforce for field sales in the Gulf
Salesforce is the most customisable CRM platform there is. Zaps is a ready field-sales CRM for Saudi Arabia and the Gulf, with check-ins, journeys, ZATCA and Odoo in the box.
Side by side
Salesforce Sales Cloud, with the add-ons Salesforce and its partners sell.
| Capability | Zaps | Salesforce |
|---|---|---|
| Check-in at the client, with distance and photo | Built in Phone and desk, against a pinned location | Via add-ons or partners Through Field Service or AppExchange apps |
| Consented journeys and replay | Built in Working hours only, with consent | Via add-ons or partners Through Field Service or partner apps |
| Route planner with optimised stops | Built in Around fixed meetings, plan against actual | Via add-ons or partners Salesforce Maps or Field Service |
| Offline mobile for field work | Built in Check-ins, visits, notes and touchpoints sync later, once | Requires configuration Offline data in the mobile app is set up per object |
| Arabic interface, right to left | Built in Every screen, web and mobile | Built in Offered as a user language; your own labels need translating |
| ZATCA e-invoicing | Built in Built in and sandbox-tested, or issued by Odoo | Via add-ons or partners Through AppExchange partners or your ERP |
| Odoo ERP | Built in Kept in step, or Odoo makes the documents | Via add-ons or partners Through partner connectors |
| PDPL tools and a KSA residency setting | Built in Consents, data requests, retention, record of processing | Check with vendor Regional hosting through Hyperforce; confirm KSA availability |
| Call and WhatsApp logged from the rep's own phone | Built in No WhatsApp Business API needed | Via add-ons or partners Calling through CTI partners; WhatsApp through a messaging add-on |
| AI that confirms before it changes data | Built in Every change is a card you confirm | Via add-ons or partners Einstein and Agentforce, by edition and add-on |
| KPI thresholds and commissions | Built in Five thresholds, tiered plans, statements | Via add-ons or partners Salesforce Spiff or partner apps |
| Pricing model | Per user on Field or Growth, add-ons from 2 SAR; Scale by quote | Per user by edition; add-ons priced separately |
| Entry price per user / month (approx.) | Field 59 SAR list, 39 SAR at launch; Growth 109 / 69 SAR | About 94 SAR (Starter) |
| Marketing automation and campaigns | Not offered Zaps automates sales work, not campaigns | Via add-ons or partners Marketing Cloud, sold separately |
| App marketplace | Partly Focused built-in integrations, workflow webhooks and an HR API | Built in AppExchange, one of the largest |
As of October 2026, based on public information. Products and plans change, so check details with each vendor before you decide. Entry prices are approximate: public list prices per user per month for the cheapest paid plan, converted to SAR before VAT, usually billed yearly. Field-only apps such as Badger Maps cost about 220 SAR. Product names belong to their owners. Zaps is not affiliated with or endorsed by them.
Key differences
Where Zaps and Salesforce differ
Both can run a field team. The difference is how much you assemble and configure before the first rep checks in.
- 01
Field work out of the box
In Zaps, check-in at the client, consented journeys, route planning and offline capture are part of the core app. On Salesforce they usually come from Field Service, Maps or partner apps, set up by an admin or a partner.
- 02
Local invoicing and ERP
Zaps issues quotations and invoices with 15% VAT and ZATCA e-invoicing, or hands the documents to Odoo. With Salesforce, ZATCA and Odoo are typically handled by partner apps or the ERP itself.
- 03
Arabic as a first language
Zaps is designed in Arabic and English from the first screen, right to left on web and mobile. Salesforce offers Arabic as a user language; your custom fields, layouts and templates are yours to translate.
- 04
Time to go live and how you pay
Zaps ships with a guided setup journey and three plans priced per user, from 39 SAR a month at launch. Salesforce rewards a longer implementation with almost unlimited flexibility, priced by edition with separate add-ons.
To be fair
Where Salesforce is strong
- Deep customisation: custom objects, flows and code for almost any process
- A very large ecosystem of partners, consultants and AppExchange apps
- One platform across sales, service, marketing and commerce for global companies
Saudi Arabia and the Gulf
Why teams in Saudi Arabia and the Gulf choose Zaps
Zaps was built for sales teams that spend the day on the road in Riyadh, Jeddah, Dammam and across the Gulf.
Built for the field
Check-in at the client, consented journeys, a route planner and an app that keeps working without signal are part of the product, not add-ons.
Arabic first, right to left
Every screen works in Arabic and English, in both directions, on the phone and the desk. Product names stay in Latin, digits stay Western.
ZATCA and Odoo
Quotations with 15% VAT, ZATCA e-invoicing tested against ZATCA's sandbox, and Odoo 16 to 18 kept in step or making the documents itself.
PDPL and KSA residency
Consents, data-subject requests, retention and a record of processing are built in. A KSA residency setting keeps AI with approved providers.
WhatsApp and calls, logged
Reps call and WhatsApp from their own phones. Zaps records the touchpoint and asks what it was about. It never reads WhatsApp.
AI that asks first
Ask Zaps plans the change and shows it as cards. Nothing is written until you confirm, and every change is audited.
Three plans, launch prices
Field or Growth per user, from 39 SAR a month at launch prices locked for your first year, with add-ons from 2 SAR and 14 days free. Scale, for ERP and custom work, by quote.
Questions
Can Zaps replace Salesforce for our field team?
If the team's day is visits, meetings, quotations and follow-ups in Saudi Arabia or the Gulf, Zaps covers it without add-ons. If you rely on custom Salesforce objects or other Salesforce clouds, keep them and compare carefully.
Does Zaps connect to Salesforce?
There is no ready-made Salesforce connector today. Zaps workflows can call a webhook, and companies and contacts import from CSV or Excel.
Can we bring our data over?
Yes. Companies and contacts import from CSV or Excel, up to 10,000 rows at a time, with duplicate checks and a preview before anything is created.
See your team's day, the way it happened.
A 30-minute walkthrough on your own process: visits, journeys, quotations and the inbox, in Arabic or English.
14 days free · No card needed · Launch prices from 39 SAR